Community Trigger Information

What is it?

The Community Trigger is a process which allows members of the public to ask their local Community Safety Team to review responses to incidents of anti-social behaviour.

The Trigger has been introduced to help ensure that agencies are working together to resolve incidents of anti-social behaviour. We will do this by sharing appropriate information between agencies and reviewing the actions that have been taken. If more can be done than is currently being done with available resources we will draft an action plan to help find a solution and hopefully prevent the situation from continuing.

The Trigger does not replace the existing complaints procedures of individual organisations, or your opportunity to complain, when appropriate, to the Local Government Ombudsman or Independent Police Complaints Commission.

When can I use the community trigger?

The Community Trigger can be used if you have reported at least three incidents of anti-social behaviour to a relevant organisation within the previous six months. These are incidents where the same behaviour, nuisance or problem has reoccurred and was reported within one month of it happening.

For the purpose of the Community Trigger, an incident of anti-social behaviour is defined as behaviour causing harassment, alarm or distress to a member, or members, of the public. This could include behaviour such as vandalism, public drunkenness, or noisy or abusive neighbours.

The Community Trigger is not designed to replace existing anti-social behaviour reporting lines or for the reporting of general acts of crime, including hate crime; although these can be included in the incidents you have reported if you feel they were part of the anti-social behaviour.

To report an incident of anti-social behaviour please call 101 (or 999 if a crime is in progress). Visit our Report it! page for more information on reporting crime and anti-social behaviour.

How do I use the community trigger?

To use the Community Trigger you can either complete an online form, telephone 01892 526121 (ask for the CSU), or in writing to:

Community Trigger
Community Safety Unit
Town Hall
Civic Way
Royal Tunbridge Wells

You will need to provide details of the date of each incident that you have reported, to who (name, organisation and/or incident reference number – if known) and information about the anti-social behaviour incident you were reporting. You will also be asked to agree to allow your details and information about you to be shared with other agencies.

The Trigger can also be used by any person on behalf of a victim, for example a family member, friend, carer, councillor, Member of Parliament or other professional person. However the victims consent will be needed before a person can use the Community Trigger on their behalf.

What can I expect?

Once a Community Trigger application has been received and accepted, an officer in the Community Safety Unit will contact other relevant agencies to confirm the details of the reported incidents so as to verify the threshold has been met. You will be contacted to confirm that the Trigger threshold has been met or, if it has not been met, what action will be taken to deal with the issues raised.

Following validation of the threshold the Community Safety Unit will request that agencies provide complete details of their involvement in the case and any actions they have taken to resolve the issues reported to them.

Arrangements will be made to form a review panel which will then carry out a case review. The panel will involve senior staff from the appropriate Community Safety Partnership agencies, the Registered Social Landlords and/or other partners that may have been involved. The panel will discuss the anti-social behaviour and the actions taken.

We will write to you soon after the panel meeting to inform you of the findings and recommendations, we aim to do this as quickly as possible within a maximum 25 working days. Should the review take longer than this we will contact you to explain the delay.

The relevant bodies who undertake a case review may make recommendations to other agencies. The legislation places a duty on a person who carries out public functions to have regard for those recommendations. This does not mean that they are obliged to carry out the recommendations, but that they should acknowledge them and they may be challenged if they choose not to carry them out without good reason.

We will report on the number of Community Trigger applications and provide a summary of the key findings to the joint chairs of the Community Safety Partnership and the Office of the Kent Police and Crime Commissioner.

What if I am unhappy with the way the review was handled?

If you are unhappy with the way your community trigger application has been handled or the response received from the review panel then you can request that a secondary review is carried out by senior officers.

The secondary review is the last step that can be taken in this process, if you are still unhappy you will be directed to the Ombudsmen, the Independent Police Complaints Commission or other most relevant body.