Kent Trading Standards is advising residents and businesses to be extremely cautious when approached by traders selling services at the door. While this practice is not illegal, Trading Standards’ experience is that the work carried out is often overpriced and of very poor quality.
If you agree to buy anything costing over £35 from a trader at your door, the law gives you a seven day ‘cooling off’ period to change your mind. The trader must give you written cancellation information if you agree to have any work done. Failure to give this notice is a crime.
If you are considering work in or on your property it is always best to get at least a couple of quotes from traders. Ask for recommendations from friends or family, or you can find reputable traders on the ‘Buy With Confidence’ good trader scheme run by Trading Standards. Their officers vet all traders on the scheme for trustworthiness and to ensure they comply with consumer protection laws. Visit www.buywithconfidence.gov.uk.
Please ensure that elderly or vulnerable relatives and friends, who may be more susceptible to cold callers, are aware of the potential risks. The CSU is happy to supply ‘no doorstep sellers’ door stickers free of charge, just call us on 01892 526121.
To report any concerns or for further details of the Buy With Confidence scheme, call Trading Standards via Consumer Direct on 0808 156 2256.