New scam warning

A new scam known as ‘number spoofing’ is being used to trick people into parting with their cash.  Scammers persuade the recipient that they are speaking to an organisation of trust, such as bank, by making a legitimate telephone number appear on the caller ID display. They do this is by cloning the telephone number of the company or organisation they are impersonating and drawing attention to the number shown on the display in order to gain the victim’s trust and confidence and using this as proof of their identity.

This scam is a new variation on 'vishing’, where criminals call people and pose as bank staff, police officers or other trusted organisations in order to persuade their victim to part with financial and personal details, often on the pretence that fraud has been detected on their account.

Scammers will also try to gain their victim's confidence in order to extract information such as their PIN, online passwords, sensitive information or will persuade account holders using internet banking that their accounts are ‘being compromised’ and that they need to transfer funds to a ‘safe account’. The money transferred then disappears. Recent such scams in Tunbridge Wells have resulted in four residents losing a total of £51,000 and the bank is not liable for these losses.

Your bank (or the police) will NEVER:

- Request your PIN or passwords over the phone or via email,

- Send someone to your home to collect cash or bank cards,

- Ask you to email or text personal banking information,

- Send you an email with a link to a page that asks you to enter your login details,

- Ask you to authorise a transfer of funds to a new account.


If you have received such a call phone the Police on 101 or Action Fraud on 0300 123 2040 or visit


KCC Community Warden Nigel Freeman, gives free presentations on scams and what to look out for to any groups or organisations that would benefit. Contact Nigel on 07969 584175 or